Happiness Evangelist

The Place to Be Happy is Here…

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Happiness is the experience of living every minute with love, grace, and gratitude. ~ Denis Waitley

At the Company, we would like to institutionalise gratitude as a ritual where we start all our meetings with an expression of gratitude and thankfulness.

We tend to forget that happiness doesn’t come as a result of getting something we don’t have but rather of recognising and appreciating what we do have.

Today, let us celebrate the Day of Thanksgiving, by thanking as many people as we can by using the SMILES Cards placed at the reception at all our facilities.

Please use these cards to reach out to fellow Happiest Minds, family and friends.











It is not that happy people are grateful but grateful people who are happy.




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Culture of Care

Leaders face myriad challenges in developing effective people. A caring leadership approach can form the basis for transformation of our people – developing, nurturing and mentoring them will create happier and healthier environments that generate greater innovation and better outcomes.

Role modelling the principles of caring could truly change the culture of the Company.

What does a caring leadership model look like?

How would it envision a set of values that addressed leadership responsibilities and also align with our mission that is critical to the well-being of our people and our customers?


Judy McDowell, Randy Williams and Donald Kautz with their Caring Leadership Model© identify a set of five values that are essential to success for any leader in today’s environment – especially if “success is defined not by wealth alone but by how a leader cultivates and enriches the human condition”.

  • Always lead with kindness, compassion, and equality.
  • Generate hope and faith through co-creation.
  • Actively innovate with insight, reflection, and wisdom.
  • Purposely create protected space founded upon mutual respect and caring.
  • Embody an environment of caring-helping-trusting for self and others.

It is therefore possible for us to create an environment of care, support and collaboration – a culture of respect that promotes the flourishing of the human spirit.

This ultimately creates not only a positive return on our quarterly score card, but a culture shift that produces sustainable results.


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Dear Team.

Our philosophy is simple – happy employees make happy customers. Our mission is a constant reminder of the fact that we are in the business of making our customers happy through happy employees. People are an integral part of our business and their happiness is of utmost importance. Our systems, policies and practices are crafted to foster an open culture, enabling our people discover their potential and participate in shaping their own work life experience. This is how we make a difference.

At Happiest Minds, we have identified a few predictive factors that enable happiness. Some of them are organizational factors such as fairness, transparency and joy in workplace. The others are individual oriented, such as wellness, enriched personal life and giving back to the society.

The Happiest People Framework is built on the 7Cs of Culture, Credibility, Collaboration, Contribution, Communication, Community and Choice. The Happiest Customer Framework is based on 7Cs of Culture, Credibility, Communication, Co-creation, Community, Considerate and Consultative. Some of the Constructs are the same but the contexts are totally different.


In the recently concluded Customer Happiness Survey, our Net Promoter Score was 29.7 and in the Happiest People Pulse, the Happiness Quotient 77.4%.

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The Mission statement of Happiest Minds is “Happiest People. Happiest Customers”.

A simple, easy-to-remember statement, it is in line with the philosophy with which the company was created and states why we exist.

Our Core Values: Sharing, Mindful, Integrity, Learning, Excellence, and Social Responsibility lend themselves to the acronym “SMILES” in resonance with our theme of Happiness, describe our ethos and guide our behavior.

Our Vision around the acronym foreSIGHT articulates our measurable goals.


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We are all influenced by a combination of preferences for thinking (head, cognitive), doing (hands, behavioural) and feeling (heart, affective). One of these tends to be our predominant anchor in our lives and they impact our work and our relationship with others.


Influence of Head – The Thinkers – Influential and Innovative
• Prefer to think before acting and are driven more by cognitive logic and reasoning than by emotion.
• Prefer rational ideas and structure. Pure intellect is held as the sharpest skill and any problem is simply a case of insufficient data or understanding.
• They use logical language and expect the world around them to be rational and behave in predictable ways.
• Don’t like to take anyone’s word for something. They need to figure out everything for themselves.
• Low threshold of emotional overload and hence fear emotion. They may also have high control needs and fear the loss of control that emotion brings.
• An innovator and a brilliant thinker. Their brain excels at understanding problems that are fascinating and intriguing. Their mind is immersed in solving interesting challenges and exploring uncharted lands.

Influence of Hands – The Doers – Ingenious and Creative
• Prefer to do things and then worry later about whether it was the right thing to do.
• Get into action and have found out practically what works and what does not work.
• Believe that the only understanding worth having is gained through direct experience. Rather than think-try-think, they will try-think-try.
• They use physical language and expect the world to behave sensibly.
• Action-oriented people may see those who pay attention to feelings as being soft-headed and weak-willed. Doing the job is considered the real issue and such side-lines as motivation is seen as a wasteful distraction.
• A highly creative person, with profound imagination, and an appetite for original thinking. Naturally, the brain has a way of figuring out how the things they see in their head should come about into the real world. Whether it’s visual or auditory, all creativity stems from nature and they get their inspiration from it to create something that is truly marvellous.

Influence of Heart – The Feelers – Empathetic and Sensitive
• They are very compassionate and prefer to think first about their feelings and the feelings of other people.
• Learn by experiencing and seeing how they feel about their experiences. Before acting, they may internally rehearse a situation to predict how things will feel.
• They use affective language and expect people to be considerate with one another.
• They have a heart that is truly empathetic. They understand people in a deeply remarkable way.
• They have the talent of connecting on a human level with almost anyone on the Earth – even those considered intimidating.

•  They have it in themselves to improve the quality of life of others, and their touch can make people understand that they matter.
In our relationships with one another, let us watch and listen to people to find their preferences, then let us talk to those preferences.
• For Head people, talk about the ideas and the theories and the bigger picture.
• For Hands people, talk about what has been done and how things really work in practice.
• For Heart people talk about how people feel and the implications for society.

Are you ruled by your head, your hands or your heart?

Let us find out in this short quiz: http://www.blogthings.com/areyouruledbyyourhandsheadorheartquiz/